The
VISTAKON® Customer Policy is designed to promote patient health
through the responsible and safe distribution of its contact lenses.
VISTAKON® Products will only be sold through Qualified Professionals
and Retailers that sell only to end-users based on a valid prescription,
in compliance with all applicable laws and regulations regarding
the sale and dispensing of contact lenses and the VISTAKON®
Diagnostic Lens Policy set forth below.
VISTAKON® does not ship its Products with
labeling materials that permit them to be sold over the counter.
Therefore, all Qualified Professionals or Retailers, prior to delivery
or shipment of the lenses to the consumer, must comply with all
federal and state laws and statutory regulations regarding the sale
or furnishing of contact lenses, including prescription verification
laws.
The VISTAKON®
Diagnostic Lens Policy
Diagnostic Lenses are only intended for trial
fitting of appropriate candidates, or for the occasional replacement
of torn or lost lenses. Qualified Professionals and Retailers may
not (a) sell Diagnostic Lenses, (b) substitute Diagnostic Lenses
for Revenue Lenses, or (c) give Diagnostic Lenses away at no charge
as Product promotions for replacement contact lens sales.
Qualified Professionals and Retailers may purchase
only from authorized U.S. suppliers.
Qualified Professionals and Retailers must use
VISTAKON® Trademarks and Brands in a manner consistent with
Johnson & Johnson Vision Care, Inc., policies.
Qualified Professionals and Retailers shall not
make false or misleading statements about VISTAKON®, its business
practices or any of its Products.
Qualified Professionals and Retailers must comply
with all label licenses or use restrictions on which VISTAKON®
may condition the purchase or receipt of any Products.
Qualified Professionals and Retailers with direct
accounts must keep their account balances with VISTAKON® in
good standing.
VISTAKON® reserves the right to commission
annual audits of Qualified Professionals and Retailers to assess
compliance with legal obligations, diagnostic lens policy, and any
territorial restrictions. VISTAKON® reserves the right to terminate
a Qualified Professional or Retail Account that violates this Policy.
Termination does not release or forgive the Account from the obligation
to pay any sum owed to VISTAKON®.
CUSTOMER SERVICE:
HOW TO ORDER BY PHONE:
1-800-874-5278
Monday-Friday, 8:00 a.m. to 9:00 p.m. (Eastern Time)
If you prefer to order after business hours, a
message center is available to take your call or go to www.order.acuvue.com.
You may also go to www.visionweb.com
to place your order.
HOW TO ORDER BY FAX:
1-800-456-2733
7 days a week, 24 hours a day
If you prefer to order by fax, please call Customer Service to
register your fax number. An order form will be provided for you
and all orders will receive an automatic fax confirmation.
HOW TO ORDER BY INTERNET:
7 days a week, 24 hours a day
If you choose, you can use our Customer Service Web page to place
your orders. Please refer to our Web page www.order.acuvue.com
for further information. You may also order via www.visionweb.com.
For all phone, fax and Internet orders, please include:
- Name
- Account number
- Product/Brand description
- Quantity desired
- Lens power
- Base Curve, if applicable
- ADD power for ACUVUE® Brand BIFOCAL
- Cylinder and Axis - ACUVUE® ADVANCE™ Brand for Astigmatism
- ACUVUE® 2 Brand COLOURS™
( Enhancer/Opaque)
- Purchase order number (optional)
- Credit card number (last four digits)/expiration
date (optional)
PURCHASING BY CREDIT CARD:
If you choose, you can purchase your orders using either your VISA
or MasterCard. Your account must be enrolled in the Customer First™
Credit Card Program before credit card orders can be accepted. Once
you’re enrolled, just identify that you wish to use your MasterCard
or VISA when you call to place an order. Your credit card will be
billed when product is shipped. Because credit cards may be used
for ordering only, outstanding balances may not be transferred from
your VISTAKON® account to your credit card. To enroll in the
program, visit www.order.acuvue.com,
ask your Sales Representative or call Customer Service at 1-800-874-5278.
Mail enrollment form to:
VISTAKON®, Division of Johnson & Johnson
Vision Care, Inc.
Customer Service Department
P. O. Box 10157
Jacksonville, Florida 32247-0157
Please Note: VISTAKON® is
not acting as a credit issuer. This enrollment is merely to enable
your account to purchase VISTAKON® Products utilizing VISA or
MasterCard. The enrollment information is for the sole purpose of
enrolling your account in the VISTAKON® Credit Card Program.
Your signature warrants that the information given is true and correct.
VISTAKON® reserves the right to terminate the use of the program
at any time.
ORDERING REQUIREMENTS:
- No minimum order required.
- Orders of four (4) or more revenue multipacks,
will be shipped free of charge.
- Orders less than four (4) multipacks will
incur a shipping charge of $5.95 per order.
- Any combination of revenue product, regardless
of brand can be combined to achieve the minimum ordering requirements.
RETURN POLICY:
VISTAKON®, DIVISION OF JOHNSON & JOHNSON VISION CARE, INC.
VISTAKON® will accept and credit returned product provided VISTAKON®
receives product in its original and unopened package. The multipacks
must be free of stickers, marks, or any other type of package alteration.
Credit will not be issued for any product received beyond the product
expiration date or for single lens blisters. All product received
that does not meet the criteria for credit will be destroyed.
In the event that a VISTAKON® multipack is
damaged in transit or an incorrect quantity or parameter is shipped
to the customer, VISTAKON® will issue an exchange for the incorrect
product and facilitate replacement of the damaged product.
To return product, use the VISTAKON® Return
Form (all customers must indicate a reason for returning product). You can download a copy of the form at www.ecp.acuvue.com
or contact Customer Service at 1-800-874-5278 for a faxed copy.
VISTAKON® will, upon receipt and inspection of the returned
goods, issue a credit. Credit will be given based on the original
purchase price of the product.
CUSTOMER RELATIONS:
Questions regarding Product quality, as well as technical and medical
inquiries by ECPs and consumers, should be directed to the Customer
Relations Department at: 1-800-843-2020
Telephone hours: Monday-Friday, 10:00 a.m. to 5:00 p.m. (Eastern
Time)
TERMS AND CONDITIONS
OF SALE:
Current and past due amounts, reflected on the statement as
“TOTAL AMOUNT DUE”, are payable by the 15th of the month
in which the statement is received.
TAXES:
Where applicable, state and local sales taxes will be applied.
BILLING INQUIRIES:
Billing inquiries may be directed to our web page www.order.acuvue.com,
7 days a week, 24 hours a day or to
Customer Financial Services at: 1-800-876-6610
Monday-Friday, 8:00 a.m. to 5:00 p.m. (Eastern Time)
POLICY CHANGES:
WARRANTY:
All VISTAKON® lenses are warranted against defects in materials
and workmanship. If, after opening a factory-sealed blister pack,
the lens is found to have a material or workmanship problem. VISTAKON®
will replace the lens.
Contact the Customer Relations Department at: 1-800-843-2020.
Except for the expressed warranty stated above,
VISTAKON® disclaims all warranties, expressed or implied, including
any implied warranty of merchantability or fitness for a particular
purpose. The expressed warranty and remedy provided are exclusive
and in lieu of all other warranties and remedies by law.
LIMITATIONS:
The above warranty and remedy extend only to the original purchasers
from VISTAKON® and VISTAKON® expressly denies the right
of any other party to incur or assume on behalf of VISTAKON®
for special, incidental or consequential damages arising from breach
of warranty, breach of contract or any other legal theory; including,
but not limited to, damages resulting from loss of profits or revenue,
business injury, costs of substitute Products or claims of customers.
PRICING:
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